Foire aux questions
Your most frequently asked questions
How do I enter multiple countries in the destination bar?
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Will I receive a certificate?
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I haven't received my certificate. What should I do?
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Who do I contact if I need help on site?
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Can I take out insurance just for my children?
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Can I take out insurance outside Europe?
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Until what age can I take out insurance?
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How do I activate cancellation insurance if my trip is cancelled?
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Do you have expatriate insurance?
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Do you offer insurance for employees traveling abroad?
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Do you offer insurance for internships abroad?
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Which countries are excluded and why?
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During my trip, the local authorities impose compulsory confinement. Can I be repatriated?
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Is the "COVID-19" mention on my certificate proof that I'm covered?
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Do you cover COVID-19?
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I had to undergo a PCR test during my trip. Will this be covered by my insurance?
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Will you cover the cost of quarantine?
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Do you cover the cost of treatment in the event of COVID-19 contagion?
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Following the ban on travel outside the European Union without a compelling reason, does your insurance cover me (including COVID-19)?
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Subscription
Can I change my departure date?
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Can I take out insurance if I'm already on a trip?
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Do we all need to take out travel insurance?
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I haven't received my connection code. What should I do?
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I made a mistake in my e-mail address. What should I do?
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Who decides on medical repatriation?
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Prices
Why are you cheaper than other travel insurances?
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What payment methods are accepted for subscriptions?
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How does travel insurance payment work?
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How can I get a quote?
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Guarantees
Does my insurance cover extreme sports?
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I have a chronic or pre-travel illness. Is it covered during my trip?
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What does "civil liability abroad" cover?
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Will I be asked to pay the costs of my hospitalization in advance?
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WHV (Internship, studies, au pair work, international volunteering)
Can I extend the dates of my contract?
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Can I obtain a partial refund of my insurance in the event of an early return?
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Can I pay in instalments?
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Do you offer a PVT-compatible contract?
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What are the conditions to access the Working Holiday / Student / Youth contract?
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Termination
How do I cancel my policy?
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Misconceptions about insurance
What's the difference between my mutual insurance and travel insurance?
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Why is the EHIC (European Health Insurance Card) not enough
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Why isn't my credit card coverage enough?
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Get to know us
What is the history of YUPWEGO?
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Who are YUPWEGO's partners and why?
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Why is YUPWEGO like no other?
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Assistance
What should I do if my luggage is lost or stolen?
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What to do if your flight is delayed ?
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What to do in the event of consultation or hospitalization?
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