Foire aux questions

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Your most frequently asked questions

How do I enter multiple countries in the destination bar?

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Will I receive a certificate?

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I haven't received my certificate. What should I do?

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Who do I contact if I need help on site?

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Can I take out insurance just for my children?

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Can I take out insurance outside Europe?

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Until what age can I take out insurance?

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How do I activate cancellation insurance if my trip is cancelled?

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Do you have expatriate insurance?

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Do you offer insurance for employees traveling abroad?

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Do you offer insurance for internships abroad?

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Which countries are excluded and why?

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During my trip, the local authorities impose compulsory confinement. Can I be repatriated?

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Is the "COVID-19" mention on my certificate proof that I'm covered?

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Do you cover COVID-19?

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I had to undergo a PCR test during my trip. Will this be covered by my insurance?

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Will you cover the cost of quarantine?

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Do you cover the cost of treatment in the event of COVID-19 contagion?

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Following the ban on travel outside the European Union without a compelling reason, does your insurance cover me (including COVID-19)?

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Subscription

Can I change my departure date?

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Can I take out insurance if I'm already on a trip?

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Prices

Why are you cheaper than other travel insurances?

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How does travel insurance payment work?

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How can I get a quote?

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Guarantees

Does my insurance cover extreme sports?

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I have a chronic or pre-travel illness. Is it covered during my trip?

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What does "civil liability abroad" cover?

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Will I be asked to pay the costs of my hospitalization in advance?

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WHV (Internship, studies, au pair work, international volunteering)

Can I extend the dates of my contract?

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Can I obtain a partial refund of my insurance in the event of an early return?

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Can I pay in instalments?

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Do you offer a PVT-compatible contract?

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Termination

How do I cancel my policy?

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Misconceptions about insurance

Why is the EHIC (European Health Insurance Card) not enough

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Why isn't my credit card coverage enough?

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Get to know us

What is the history of YUPWEGO?

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Who are YUPWEGO's partners and why?

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Why is YUPWEGO like no other?

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Assistance

What should I do if my luggage is lost or stolen?

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What to do if your flight is delayed ?

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What to do in the event of consultation or hospitalization?

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